Communication Rx: Transforming Healthcare Through Relationship-Centered Communication

<p>Acknowledgments</P><p>Preface</P><p>Part I: The Landscape<BR>Chapter 1: Building the Case for Communication and Relationships<BR>Calvin Chou, MD, PhD, FACH, Professor of Clinical Medicine, University of California, San Francisco</P><p>Chapter 2: Communication and Patient Experience<BR>Peter R. Lichstein, MD, FACP, FACH, Professor of Medicine, Wake Forest School of Medicine, and Diane Sliwka, MD, Associate Professor of Medicine and Medical Director of the Patient and Provider Experience, University of California, San Francisco</P><p>Part II: The Fundamental Skill Sets</P><p>Chapter 3: Skill Set One: The Beginning of the Encounter<BR>Auguste H. Fortin VI, MD, MPH, Professor, Department of Medicine, Yale School of Medicine, and Lynnea Mills, MD, Assistant Professor, Division of Hospital Medicine, University of California, San Francisco</P><p>Chapter 4: Skill Set Two: Skills That Build Trust<BR>William D. Clark, MD, DocCom Editor Emeritus, and Matthew Russell, MD, Medical Director, Community Living Center and Associate Chief of Geriatrics and Extended Care, VA Boston Healthcare<BR></P><p>Chapter 5: Skill Set Three: Delivering Diagnoses and Treatment Plans<BR>Carol M. Chou, MD, Associate Professor of Clinical Medicine Perelman School of Medicine, University of Pennsylvania</P><p>Part III: Practical Applications of the Skill Sets</P><p>Chapter 6: Challenging Conversations with Patients<BR>Jenni Levy, MD, FACH, President, American Academy on Communication in Healthcare</P><p>Chapter 7: The Skill Sets and the Electronic Health Record<BR>Pamela Duke, MD, Associate Professor of Medicine, Drexel University College of Medicine</P><p>Chapter 8: Patient Engagement and Motivational Interviewing<BR>Krista M. Hirschmann, PhD, CEO, FlinCare, and Calvin Chou, MD, PhD, FACH, Professor of Clinical Medicine, University of California, San Francisco</P><p>Chapter 9: Shared Decision-Making<BR>Nan Cochran, MD, FACH, Associate Professor, The Dartmouth Institute and Geisel School of Medicine at Dartmouth, and Calvin Chou, MD, PhD, FACH, Professor of Clinical Medicine, University of California, San Francisco</P><p>Chapter 10: Feedback: A Commitment to the Relationship<BR>Ryan Laponis, MD, MSci, FACH, Assistant Clinical Professor, Department of Medicine, University of California, San Francisco</P><p>Chapter 11: Appreciative Coaching: "I Want to Be Known as the Clinician Who..."<BR>Maysel Kemp White, PhD, MFT, FACH, Healthcare Quality and Communication Improvement, LLC, and Calvin Chou, MD, PhD, FACH, Professor of Clinical Medicine, University of California, San Francisco</P><p>Chapter 12: Communicating Effectively on Healthcare Teams<BR>James R. Bell, MS, PA-C, Assistant Professor, Daemen College, and Calvin Chou, MD, PhD, FACH, Professor of Clinical Medicine, University of California, San Francisco</P><p>Chapter 13: Challenging Conversations with Colleagues<BR>Nan Cochran, MD, FACH, Associate Professor, The Dartmouth Institute and Geisel School of Medicine at Dartmouth</P><p>Chapter 14: Culture and Diversity<BR>Denise L. Davis, MD, FACH, Clinical Professor of Medicine, University of California, San Francisco</P><p>Chapter 15: Communicating Across Hierarchy<BR>Timothy Gilligan, MD, Associate Professor of Medicine and Vice-Chair for Education, Cleveland Clinic Taussig Cancer Institute, and Kara Myers, CNM, MS, Clinical Professor, Zuckerberg San Francisco General Hospital and Trauma Center</P><p>Part IV: Instituting Communication Initiatives</P><p>Chapter 16: Teaching the Skill Sets<BR>R. Ellen Pearlman, MD, Associate Dean for Advanced Clinical Learning, Hofstra Northwell School of Medicine</P><p>Chapter 17: Developing Facilitators in Train-the-Trainer Programs: Establishing Local Influence<BR>Calvin Chou, MD, PhD, FACH, Professor of Clinical Medicine, University of California, San Francisco, and Laura Cooley, PhD, Senior Director of Education and Outreach, Academy of Communication in Healthcare<BR></P><p>Chapter 18: Implementation and Planning: Supporti