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Philip Kotler is bijzonder hoogleraar internationale Marketing aan de Kellogg Graduate School of Management van de Northwestern University in Chicago.
Meer over de auteursMarketing 4.0
Moving from Traditional to Digital
Gebonden Engels 2017 1e druk 9781119341208Samenvatting
Marketing has changed forever—this is what comes next
Marketing 4.0: Moving from Traditional to Digital is the much-needed handbook for next-generation marketing. Written by the world's leading marketing authorities, this book helps you navigate the increasingly connected world and changing consumer landscape to reach more customers, more effectively. Today's customers have less time and attention to devote to your brand—and they are surrounded by alternatives every step of the way. You need to stand up, get their attention, and deliver the message they want to hear. This book examines the marketplace's shifting power dynamics, the paradoxes wrought by connectivity, and the increasing sub-culture splintering that will shape tomorrow's consumer; this foundation shows why Marketing 4.0 is becoming imperative for productivity, and this book shows you how to apply it to your brand today.
Marketing 4.0 takes advantage of the shifting consumer mood to reach more customers and engage them more fully than ever before. Exploit the changes that are tripping up traditional approaches, and make them an integral part of your methodology. This book gives you the world-class insight you need to make it happen.
-Discover the new rules of marketing
-Stand out and create WOW moments
-Build a loyal and vocal customer base
-Learn who will shape the future of customer choice
Every few years brings a "new" marketing movement, but experienced marketers know that this time its different; it's not just the rules that have changed, it's the customers themselves. Marketing 4.0 provides a solid framework based on a real-world vision of the consumer as they are today, and as they will be tomorrow. Marketing 4.0 gives you the edge you need to reach them more effectively than ever before.
Specificaties
Expertrecensies (4)
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Lezersrecensies
Over Philip Kotler
Over Hermawan Kartajaya
Over Iwan Setiawan
Inhoudsopgave
Prologue: From Marketing 3.0 to Marketing 4.0
About the Authors
Part I FUNDAMENTAL TRENDS SHAPING MARKETING
1 Power Shifts to the Connected Customers
From Exclusive to Inclusive
From Vertical to Horizontal
From Individual to Social
Summary: Horizontal, Inclusive, and Social
2 The Paradoxes of Marketing to Connected Customers
Breaking the Myths of Connectivity
Summary: Marketing amid Paradoxes
3 The Influential Digital Subcultures
Youth: Acquiring the Mind Share
Women: Growing the Market Share
Netizens: Expanding the Heart Share
Summary: Youth, Women, and Netizens
4 Marketing 4.0 in the Digital Economy
Moving from Traditional to Digital Marketing
Integrating Traditional and Digital Marketing
Summary: Redefining Marketing in the Digital Economy
Part II NEW FRAMEWORKS FOR MARKETING IN THE DIGITAL ECONOMY
5 The New Customer Path
Understanding How People Buy: From Four A's to Five A's
Driving from Awareness to Advocacy: The O Zone (O3)
Summary: Aware, Appeal, Ask, Act, and Advocate
6 Marketing Productivity Metrics
Introducing PAR and BAR
Decomposing PAR and BAR
Driving Up Productivity
Summary: Purchase Action Ratio and Brand Advocacy Ratio
7 Industry Archetypes and Best Practices
Four Major Industry Archetypes
Four Marketing Best Practices
Summary: Learning from Different Industries
Part III TACTICAL MARKETING APPLICATIONS IN THE DIGITAL ECONOMY
8 Human–Centric Marketing for Brand Attraction
Understanding Humans Using Digital Anthropology
Building the Six Attributes of Human–Centric Brands
Summary: When Brands Become Humans
9 Content Marketing for Brand Curiosity
Content Is the New Ad, #Hashtag Is the New Tagline
Step–by–Step Content Marketing
Summary: Creating Conversations with Content
10 Omnichannel Marketing for Brand Commitment
The Rise of Omnichannel Marketing
Step–by–Step Omnichannel Marketing
Summary: Integrating the Best of Online and Offline Channels
11 Engagement Marketing for Brand Affinity
Enhancing Digital Experiences with Mobile Apps
Providing Solutions with Social CRM
Driving Desired Behavior with Gamification
Summary: Mobile Apps, Social CRM, and Gamification
Epilogue: Getting to WOW!
What Is a "WOW"?
Enjoy, Experience, Engage: WOW!
Are You Ready to WOW?
Index
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