Crucial Accountability

Foreword
Preface
Acknowledgments
Introduction: What Is Crucial Accountability? And Who Cares?

Part One: Work on Me First
-What to Do Before an Accountability Confrontation
1. Choose What and If
-How to Know What Conversation to Hold and If You Should Hold It
2. Master My Stories
How to Get Your Head Right Before Opening Your Mouth

Part Two: Create Safety
-What to Do During an Accountability Conversation
3. Describe the Gap
-How to Start an Accountability Conversation
4. Make It Motivating
-How to Help Others Want to Take Action
5. Make It Easy
-How to Make Keeping Commitments (Almost) Painless
6. Stay Focused and Flexible
-What to Do When Others Get Sidetracked,Scream, or Sulk

Part Three: Move to Action
-What to Do After an Accountability Conversation
7. Agree on a Plan and Follow Up
-How to Gain Commitment and Move to Action
8. Put It All Together
-How to Solve Big, Sticky, Complicated Problems
9. The 12 'Yeah-Buts'
-How to Deal with the Truly Tough

Appendix A: Where Do You Stand?
-A Self-Assessment for Measuring Your Accountability Conversation Skills
Appendix B: Six-Source Diagnostic Questions
-The Six-Source Model
Appendix C: When Things Go Right
Appendix D: Discussion Questions for Reading Groups

Notes
Index