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A roadmap to consistent, high–quality service for any organization
A service is typically something created to serve a paying customer, whether internal or external. Meer
Nine innovative methods to think outside the box and solve complex system problems
Managing Complex Systems provides specific tools and guidance needed to be a more creative and innovative thinker. Meer
It′s easier than you think to perform every retail math calculation quickly, accurately, and with confidence
Mathematics is an essential tool for determining every financial arrangement important to a retail business. Meer
The need for quality assurance in construction is now widely accepted. As a result, pressure is currently being applied to contractors and those offering professional services to demonstrate QA capability prior to commission. Meer
Outsourcing has become an increasingly important issue for many organisations. This book provides a framework for an up-to-date understanding of the outsourcing process and the key issues associated with it. Meer
The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control. Meer
Oliver Wight is one of the pioneers of Manufacture Resource Planning (MRPII). Here he introduces the essential concepts and benefits of MRPII in a practical format with easy–to–follow question–and–answer format. Meer
The answer is root cause analysis, a process that allows you to find the cause of single events/problems in the workplace. The Root Cause Analysis Handbook presents a walkthrough example that illustrates the method and shows how to implement it. Meer
The benefits include: cost reduction; increased productivity; improved safety; higher morale; and the ability to meet the changing expectations of your customers. Meer
The delivery of real bottom-line results from manufacturing improvements has proven to be much harder than expected for most companies. TQM, Zero-Defect Manufacturing, and Business Process Re-engineering have dropped off the landscape for taking much too long and failing to deliver the promised results. Meer
Featuring a model-based approach to fault detection and diagnosis in engineering systems, this book contains up-to-date, practical information on preventing product deterioration, performance degradation and major machinery damage. Meer
Explains the role of statistics in improving the quality of collecting and analyzing information for a wide variety of applications. The book examines the function of statisticians in quality improvement. Meer
The authors of this monograph have developed a large and important class of survival analysis models that generalize most of the existing models. In a unified, systematic presentation, this monograph fully details those models and explores areas of accelerated life testing usually only touched upon in the literature. Meer
A unified, systematic approach to applying mixed integer programming solutions to integrated scheduling in customer–driven supply chains
Supply chain management is a rapidly developing field, and the recent improvements in modeling, preprocessing, solution algorithms, and mixed integer programming (MIP) software have made it possible to solve large–scale MIP models of scheduling problems, especially integrated scheduling in supply chains. Meer
This book presents an approach to enterprise architecture, which enables corporations to achieve their business objectives faster. Focusing on the governance of IT in the organization, it provides tangible tools, advice and strategies for implementing and designing the architectural process within a corporation that will make a major contribution in driving the business forward and achieve its goals. Meer
THE DEFINITIVE RESOURCE ON OUTSOURCING
Outsourcing is the hottest topic in business, and it will likely stay that way. Managers, workers, executives, and almost anyone else involved in any large business will probably have to deal with it one day, in one way or another. Meer
This book presents an organized approach to quality management, control, and improvement. Because quality problems usually are the outcome of uncontrolled or excessive variability, statistical tools and other analytical methods play an important role in solving these problems. Meer
Risk pervades virtually all areas of human endeavour, whether these endeavours be for social, personal, commercial or national purposes. It is vitally important for all those involved in decision making in these areas to know how to evaluate the risks involved in any action if choices are to be made meaningfully. Meer
Praise for RESULTS RULE!
"What on earth could pre–thawed turkeys, Eva the dolphin, and toothpaste tubes squeezed from the middle have to do with the success of your business? Meer
Regardless of its size or nature, every industry generates waste and is responsible for imple–menting the practices of pollution prevention and waste minimization in its day–to–day operations. Meer
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