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The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the centre of the process and the organisation needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes. Meer
The best performing organisations recognise that effective executive coaching is a key factor in developing successful leaders and teams. Having worked directly with more than 40% of the Fortune top 100 global corporations for more than fifteen years, the authors have accumulated a practical insight for delivering enduring executive development. Meer
In the last few years there has been a big expansion in the range of applications of mentoring in business and in the scope of particular schemes in specific organizations. Meer
Women Leading is a fascinating insight into female leadership. After years of male domination in the world's boardrooms, are cracks finally appearing in the glass ceiling? Meer
For managers, talk IS action. This ground-breaking book argues that what senior executives do should rest squarely on what they say. The logical conclusion is that organizations are a network of conversations - between employees, employers, suppliers and customers - the only thing executives can influence is the debate, discussion or dialogue they happen to be in at the moment. Meer
Project Management: the discipline of organizing and managing resources so that a project is completed within defined scope, quality, time, and cost constraints. Meer
Most managers coach employees by giving them feedback and evaluating their performance, right? Wrong. Coaching differs markedly from other managerial functions. Meer
Shows the phenomenal success of the positive-deviance approach in alleviating some of the world's toughest, most complicated and diverse problems such as malnutrition in Vietnam, female circumcision in Egypt (a practice dating back thousands of years), and the rise of MRSA infections in hospitals around the world. Meer
Offers immediate solutions to the challenges managers face on the job everyday. This features handy tools, self-tests, and real life examples to help you identify strengths and weaknesses and hone critical skills. Meer
Provides a framework for building a business case. This book helps you learn how to: define the opportunity you want to address in your business case; identify and analyze a range of alternatives; recommend one option and assess its risks; create a high-level implementation plan for your proposed alternative; and, more. Meer
The spread of capitalism worldwide has made people wealthier than ever before. But capitalism's future is far from assured. This title argues that while governments must play a role, businesses should take the lead. Meer
Why do top business schools espouse mission statements that promise to 'educate the leaders of the future' - yet fail to give leadership its intellectual due? Meer
Organizations must choose between people and profits, right? Wrong. This title takes you inside the minds of some of the successful and insightful leaders of our time, the CEOs from companies as diverse as Standard Chartered Bank, Infosys, Nokia, Cummins, Ikea, Tata, and Campbell's Soup. Meer
Shows how trusted and effective leaders are adapting the principles of face-to-face conversation in order to pursue a new form of organizational conversation. Meer
Within the field of Evaluation, performance measurement is a prevalent framework or set of tools to use in implementation analysis, formative and summative evaluations, and even needs assessments. Meer
This updated edition offers strategies for developing trust, establishing a mission, managing teams, and celebrating successes, and includes new chapters on problem-solving processes and developing agendas. Meer
In one edited volume, Daved Barry and Hans Hansen have commissioned new chapters that will allow readers to stay one step ahead of the latest thinking. Meer
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