Diagnosing and changing organizational culture

Preface.
Acknowledgments.
The Authors.

1 An Introduction to Changing Organizational Culture.
-The Need to Manage Organizational Culture.
-The Need for Culture Change.
-The Power of Culture Change.
-The Meaning of Organizational Culture.
-Levels of Analysis.
-Caveats.

2 The Organizational Culture Assessment Instrument.
-Instructions for Diagnosing Organizational Culture.
-Scoring the OCAI.

3 The Competing Values Framework.
-The Value of Frameworks.
-Development of the Competing Values Framework.
-The Four Major Culture Types.
-Applicability of the Competing Values Model.
-Total Quality Management.
-Human Resource Management Roles.
-Corporate Missions and Visions.
-Culture Change over Time.
-Culture Change in a Mature Organization.
-Summary.

4 Constructing an Organizational Culture Profile.
-Plotting a Profile.
-Interpreting the Culture Profiles.
-Summary.

5 Using the Framework to Diagnose and Change Organizational Culture.
-Planning for Culture Change: An Example.
-Steps for Designing an Organizational Culture Change Process.
-Supplementing the OCAI Methodology.

6 Individual Change as a Key to Culture Change.
-Critical Management Skills.
-Personal Management Skills Profile.
-Personal Improvement Agendas.

7 A Condensed Formula for Organizational Culture Change.
-Diagnosis.
-Interpretation.
-Implementation.
-Summary.

Appendix A: Organizational Culture Assessment Instrument: Definition, Dimensions, Reliability, and Validity.
Appendix B: Psychometric Analyses of the Management Skills Assessment Instrument.
Appendix C: Hints for Initiating Organizational Culture Change in Each Quadrant.
Appendix D: Suggestions for Improving Personal Management Competencies.
Appendix E: Forms for Plotting Profiles.

References and Suggested Reading.
Index.