Public–Sector Project Management – Meeting the Challenges and Achieving Results

<p>Preface xi</p>
<p>Objectives xii</p>
<p>Outline of the Book xiv</p>
<p>THE GREAT PYRAMID OF GIZA xvii</p>
<p>1 The Challenges of Public–Sector Project Management and the Coming Storm 1</p>
<p>The Distinguishing Characteristics of the Public Sector 1</p>
<p>The Challenges of Public–Sector Project Management 8</p>
<p>The Coming Storm 9</p>
<p>New Tools for Public–Sector Managers in the New Economy 12</p>
<p>Discussion Questions 13</p>
<p>Exercise 14</p>
<p>PROJECT APOLLO 14</p>
<p>2 The Foundations of Public–Sector Project Management 17</p>
<p>The Problem with Projects 17</p>
<p>Why Do Public–Sector Projects Fail? 18</p>
<p>The Good News about Projects and Project</p>
<p>Management Standards 19</p>
<p>The Value of Project Management to a</p>
<p>Public–Sector Organization 21</p>
<p>The Downside of Project Management 23</p>
<p>The Critical Success Factors for Public–Sector Projects 24</p>
<p>Project Management Maturity Models in the Public Sector 25</p>
<p>Scaling Project Management Methods 26</p>
<p>The Use of Software for Project Management 28</p>
<p>Discussion Questions 29</p>
<p>Exercises 29</p>
<p>THE CREATION OF THE PEACE CORPS 29</p>
<p>3 The Framework for Managing Public–Sector Projects 31</p>
<p>The Project Management Framework for Public Projects 31</p>
<p>Grouping Projects for Better Management 32</p>
<p>Breaking Projects into Components 33</p>
<p>Project Process Groups 36</p>
<p>Project Management Knowledge Areas 42</p>
<p>The Triple–Constraint Model 42</p>
<p>Project Processes 43</p>
<p>Applying Project Functions and Processes for</p>
<p>Public–Sector Projects 47</p>
<p>The Necessary Skills for Public–Sector Project Managers 52</p>
<p>Discussion Questions 53</p>
<p>Exercises 53</p>
<p>THE MARSHALL PLAN 54</p>
<p>4 Project Integration 57</p>
<p>Public–Sector Project Integration: Wrestling with the Octopus 57</p>
<p>Overview of the Necessary Functions for Public–Sector Project Integration 59</p>
<p>Best Practices for Public–Sector Project Integration 70</p>
<p>Discussion Questions 70</p>
<p>Exercises 71</p>
<p>ELECTING A CANDIDATE 71</p>
<p>5 Managing Project Scope 73</p>
<p>Project Scope Management 73</p>
<p>The Challenges of Scope Management for Public–Sector Projects 74</p>
<p>The Two Roles of Project Scope 77</p>
<p>The Required Functions for Public–Sector Project Scope Management 78</p>
<p>Best Practices for Managing Public–Sector Project Scope 85</p>
<p>Discussion Questions 86</p>
<p>Exercises 86</p>
<p>PROJECTS FOR IMPROVING PUBLIC–SECTOR PROCESSES 87</p>
<p>6 Managing Project Time 89</p>
<p>The Challenges of Project Time Management in the Public Sector 89</p>
<p>The Required Functions for Public–Sector Project</p>
<p>Time Management 90</p>
<p>Best Practices in Public–Sector Project Time Management 103</p>
<p>Discussion Questions 104</p>
<p>Exercises 104</p>
<p>THE FBI s VCF PROJECT 105</p>
<p>7 Managing Project Cost 107</p>
<p>The Challenges of Public–Sector Cost Management 107</p>
<p>Project Selection and Prioritization 109</p>
<p>Required Functions for Managing Public–Sector</p>
<p>Project Costs 111</p>
<p>Earned–Value Management of Public–Sector Projects 121</p>
<p>Best Practices in Public–Sector Project Cost Management 123</p>
<p>Discussion Questions 123</p>
<p>Exercises 124</p>
<p>TURNING ON THE LIGHTS IN THE COUNTRY 125</p>
<p>8 Managing Project Quality 127</p>
<p>The Basics of Project Quality Management 127</p>
<p>The Challenges of Public–Sector Project Quality</p>
<p>Management 128</p>
<p>The Functions Required for Public–Sector Project</p>
<p>Quality Management 129</p>
<p>Lean Government as a Tool for Quality Improvement 132</p>
<p>Managing Project Requirements 134</p>
<p>Best Practices in the Management of Quality in</p>
<p>Public–Sector Projects 139</p>
<p>Discussion Questions 139</p>
<p>Exercises 140</p>
<p>THE ALLIED D–DAY INVASION OF JUNE 1944 140</p>
<p>9 Managing Project Human Resources 143</p>
<p>The Challenges of Human Resource Management in</p>
<p>Public–Sector Projects 143</p>
<p>The Required Functions for Public–Sector Human Resource</p>
<p>Project Management 144</p>
<p>Strategies for Managing Human Resources in</p>
<p>Public–Sector Projects 152</p>
<p>Public–Sector Leadership 153</p>
<p>Best Practices for Human Resource Management in</p>
<p>Public–Sector Projects 154</p>
<p>Discussion Questions 155</p>
<p>Exercises 156</p>
<p>REBUILDING GREENSBURG GREEN 157</p>
<p>10 Managing Project Communications 159</p>
<p>The Challenges of Project Communications in</p>
<p>Public–Sector Projects 160</p>
<p>The Functions Required for Public–Sector Project</p>
<p>Communications Management 162</p>
<p>Best Practices in Public–Sector Project</p>
<p>Communications Management 172</p>
<p>Discussion Questions 172</p>
<p>Exercises 173</p>
<p>THE MANHATTAN PROJECT 173</p>
<p>11 Managing Project Risk 175</p>
<p>The Challenges of Managing Risks in Public–Sector</p>
<p>Projects 175</p>
<p>The Required Functions for Public–Sector Project</p>
<p>Risk Management 178</p>
<p>Best Practices for Public–Sector Project Risk</p>
<p>Management 193</p>
<p>Discussion Questions 194</p>
<p>Exercises 195</p>
<p>CLOSING WILLOWBROOK 195</p>
<p>12 Managing Project Procurement and Vendors 197</p>
<p>The Necessary Functions of Public–Sector Project Procurement Management 198</p>
<p>The New Demands on Managers and New Tools for Managers 211</p>
<p>The Differences Among Activities, Outputs, and Outcomes 212</p>
<p>The Challenges of Outcome Management for Contractors and Vendors 215</p>
<p>Performance Management 216</p>
<p>Managing the Cultural Changes Necessary for Successfully Managing Vendors 217</p>
<p>The Legal Framework for Outsourcing Project Products and Services to Vendors 218</p>
<p>Managing Changes and Expectations in the Vendor Relationship 224</p>
<p>Best Practices for Public–Sector Project Procurement Management 225</p>
<p>Discussion Questions 226</p>
<p>Exercises 227</p>
<p>THE CONSTRUCTION AND RECONSTRUCTION OF THE PANAMA CANAL 228</p>
<p>13 Managing Complexity and Chaos in Public–Sector Projects 231</p>
<p>The Role of Complexity and Chaos in Public–Sector Projects 231</p>
<p>Modern Insights into Chaos, Complexity, and Turbulence 232</p>
<p>The Challenges of Chaos and Complexity for Projects and</p>
<p>the Recognition of the Limits of Certainty 234</p>
<p>Factors Creating Complexity in the Project Environment 239</p>
<p>Three Supplementary Methods for Managing Chaos and</p>
<p>Complexity in Projects 240</p>
<p>Concluding Comments on Chaos and Complexity in Projects 248</p>
<p>Discussion Questions 249</p>
<p>Exercises 250</p>
<p>Glossary 251</p>
<p>Index 267</p>